RETURN & REFUND POLICY

Returns 

Our policy lasts 3 days. If 3 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must be proven that the product has a Factory Defect, and NOT from misuse or damaged by the consumer.

We require the Original sales invoice as proof of purchase.

Change of Mind is not valid.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Some items cannot be returned, including:

• Clearance or final sale items

• Opened or used paint, adhesives, or chemicals

• Custom-cut items (e.g., lumber, piping, wire)

• Consumable items like Power Tool Accessories. (Ex: Carbon Brush, Cutting Disc)

• Custom-ordered or special-order tools.

• Tools showing signs of use, damage, or tampering.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vertexpowertools@gmail.com and send your item to: Vertex Tools Marketing Corporation, 125-A G. Araneta Avenue, 1113 Quezon City , Philippines.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping 

To return your product, you should bring or ship your product to: Vertex Tools Marketing Corporation, 125-A G. Araneta Avenue, 1113 Quezon City , Philippines. 

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. 

The buyer is responsible for all return shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

Exchange Policy Reminder

To Our Valued Customer,

We would like to inform you our exchange policy as per R.A. 7394 The Consumer Act of the Philippines:

1. Change of mind is not entitled to an exchange or refund.

2. Original Invoice must be presented as proof of purchase.

3. Items must be exchanged within Three (3) days from date of purchase;

4. Items must be in the same condition as when purchases, with its original packaging;

5. Exchange will not be accepted on any items with incomplete accessories, used, damaged due to improper use or mishandling.

6. We reserve the right to determine whether an item is used or damaged. (Processed by Authorized Service Center: 2-5 days processing)